BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20080410T133000Z
DTEND:20080410T163000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:KEEPING CUSTOMERS - How to turn your TOUGH customer into your BEST customer
DESCRIPTION:Customer service is very important to all of us and no one knows how to make us understand that better than Bill Drury!\n\nFACT: Disgruntled customers tell an average of 11 other people about their bad experience with a company.\n \nFACT: An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience.\n \nFACT: Word of mouth is the most powerful marketing in business.\n \nBut did you also know that 97 percent of all companies never formally train employees in the art of conflict resolution.\n \nThis is your special invitation to attend a seminar that will refresh\, motivate\, instruct and help every person in your company turn tough customers into your best customers!
X-ALT-DESC;FMTTYPE=text/html:Customer service is very important to all of us and no one knows how to make us understand that better than Bill Drury!\n\nFACT: Disgruntled customers tell an average of 11 other people about their bad experience with a company.\n \nFACT: An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience.\n \nFACT: Word of mouth is the most powerful marketing in business.\n \nBut did you also know that 97 percent of all companies never formally train employees in the art of conflict resolution.\n \nThis is your special invitation to attend a seminar that will refresh\, motivate\, instruct and help every person in your company turn tough customers into your best customers!\n
LOCATION:Killeen Civic and Conference Center 3601 S. WS Young Drive Killeen\, TX 76540
UID:e.300.83
SEQUENCE:3
DTSTAMP:20260430T150118Z
URL:https://business.beltonchamber.com/events/details/keeping-customers-how-to-turn-your-tough-customer-into-your-best-customer-04-10-2008-83
END:VEVENT

END:VCALENDAR