KEEPING CUSTOMERS - How to turn your TOUGH customer into your BEST customer
Date and Time
Thursday Apr 10, 2008
8:30 AM - 11:30 AM CDT
April 10, 2008 Two sessions to choose from: 8:30 am - 11:30 am or 1:00 pm - 4:00 pm
Location
Killeen Civic and Conference Center 3601 S. WS Young Drive Killeen, TX 76540
Fees/Admission
Please go to the attached link for more information: http://www.chambermaster.com/directory/jsp/events/EventPage.jsp?ccid=308&eventid=492266
Contact Information
Please call Diane Drussell - 254-200-2001 for more information or to register.
Send Email
Description
Customer service is very important to all of us and no one knows how to make us understand that better than Bill Drury! FACT: Disgruntled customers tell an average of 11 other people about their bad experience with a company. FACT: An angry customer who is delighted with your response to a problem will tell as many as 20 persons about the positive experience. FACT: Word of mouth is the most powerful marketing in business. But did you also know that 97 percent of all companies never formally train employees in the art of conflict resolution. This is your special invitation to attend a seminar that will refresh, motivate, instruct and help every person in your company turn tough customers into your best customers!
